When you step into a Wal-mart, K-mart or any other something-mart, do you ever feel bad for the person at the door who has the mundane job of greeting you?
We stopped at K-mart yesterday in Phoenix, Arizona to get some snacks for the road. Ang and I got in just fine, but Morten was stopped by the door greeter dressed as a hot dog (she was promoting the store’s Halloween costumes). She wouldn’t let Morten in with his camera bag and he didn’t want to check it in at their counter so he had no choice but to stay at the entrance with the hot dog. Normally he’d argue about being denied access even though several women with large purses were being let through, but how can you argue with a frail woman in a hot dog costume!?
I’m fairly certain that the concept of a door greeter was invented in the states. I once watched a marketing video that talked about the differences between American and Canadian expectations while shopping. Americans like having someone greet them at the store entrance, and consider it to be good customer service when store attendees ask them if they need help finding something. In contrast, Canadians can almost find it an invasion of personal space to have someone greet them at the door, and prefer to be left alone while shopping; Canadians will ask for help when they need it. I think that in general, the video is correct.